QareGOThese terms are an agreement between you and Qaretech, which operates QareGO. By creating an account or using the QareGO app, website or merchant portal, you agree to them. Please also read our Privacy Policy, which explains how we handle your information.
About QareGO
QareGO is a platform that connects customers with independent riders, and with restaurants, shops, pharmacies, gas stations and laundries, for rides, deliveries, parcels, cooking gas and laundry. Riders and stores are independent: they are not employees or agents of QareGO, and each is responsible for the services they provide. QareGO provides the app, matching, tracking, pricing, delivery codes and support.
Your account
- You must be at least 18 years old to create an account.
- You sign in with your phone number and a one-time code. Keep your phone and codes private; you are responsible for activity on your account.
- Give accurate information, including your name, and keep it up to date.
- One person, one account. Don't share your account or use someone else's.
- You can delete your account at any time in the app (Account → Delete my account). See how to delete your account.
Bookings, prices and payment
- The app shows the price before you confirm: the fare for a ride or parcel, and the items, service fee and delivery fee for an order. That is the amount you pay unless you change the booking.
- You can pay in cash, to the rider at the end of the trip or when your order arrives, or by mobile money or card in the app. Mobile money and card payments are processed by our payment provider, Paystack.
- Store orders paid by mobile money or card are paid when you place the order; the store starts once your payment is confirmed. Rides and parcels paid by mobile money are paid in the app after the trip. Laundry orders are paid in cash.
- If you choose mobile money for a ride or parcel and don't pay, you can't book or order again until the trip is paid. If you paid the rider in cash instead, the rider or QareGO records that, and nothing more is owed.
- Delivery times shown in the app are estimates, not guarantees.
- Store prices, menus and availability are set by each store.
Pickup and delivery codes
To make sure your trip or order goes to the right person, the app gives you a 4-digit code. Share it only with the rider in front of you, when they pick you up or hand over your order or parcel. A trip or delivery is confirmed only with the right code. Never share a code over the phone or by message, and never give it before the rider has arrived. QareGO staff will never ask you for it.
Cancellations and refunds
- Rides and parcels: you can cancel while we are finding a rider, and during the trip from the app.
- Store orders: you can cancel until the store accepts your order. After that, contact the store or our support.
- Stores may cancel an order they can't fulfil, for example when an item is out of stock. If a rider has already set off, the rider is paid for the trip as described in the app.
- Repeated cancellations or no-shows may limit your use of QareGO.
- Refunds: if a store order you paid for by mobile money or card is cancelled, by you, the store or QareGO, we refund it automatically to the same mobile money account or card. If you pay for the same trip twice (for example in cash and then in the app), we refund the extra payment. Refunds can take a few days to reach you, depending on your network or bank. For a problem with an order, such as missing or wrong items, contact our support.
Parcels and what you can't send
You are responsible for what you send and for describing it honestly. You must not send anything illegal or dangerous, including weapons, drugs or controlled medicines without the required authorisation, explosives, flammable items (other than cooking gas ordered through the gas service), stolen goods, live animals, cash or valuables over what a rider can reasonably carry, or anything that needs special handling. Riders may refuse a parcel they reasonably believe breaks these rules.
Pharmacy orders
Prescription-only medicines are supplied only with a valid prescription, which you upload when you order. The pharmacy decides whether to supply each item and is responsible for checking prescriptions and giving advice about medicines. QareGO does not give medical advice. Upload only your own or your dependant's genuine prescription.
Laundry orders
A rider collects your laundry at the time you book and takes it to the laundry you chose. The price you see when you order is an estimate. The laundry counts your items, and if the count costs more than the estimate, you'll be asked to approve the new price before anything is washed. If you decline, your laundry is returned unwashed and you pay only the delivery fee. The laundry is responsible for the care of your items while it has them.
If you ride with QareGO
- You need our approval before going on duty. You must hold a valid licence for your vehicle, keep it roadworthy and insured as the law requires, and follow traffic laws.
- Each offer shows what you will earn before you accept. You choose which offers to accept.
- QareGO charges a commission on each completed trip at the rate shown in the app. On cash trips you collect the amount the app shows; the commission and QareGO's share are recorded against your balance.
- If what you owe QareGO goes past the limit shown in the app, you can't go on duty until you settle it.
- For mobile money jobs, your pay is sent to your mobile money number or added to your QareGO wallet, as shown in the app. You can cash out your wallet balance to mobile money at any time. Mark a mobile money trip as paid in cash only if the customer actually paid you in cash.
- Complete trips only with the customer's code, and never ask a customer to share it any other way.
- Treat customers, stores and their property with care, and keep customers' information private. Use a customer's phone number only to complete their trip.
If you sell on QareGO
- Keep your menu, prices, photos, opening hours and availability accurate.
- Sell only items you are licensed to sell, prepare orders safely, and hand over orders in good condition, sealed where appropriate.
- Pharmacies must check prescriptions before supplying prescription-only medicines.
- QareGO charges a commission on the item price of each order, at the rate agreed with you. New stores may be given a period without commission; the merchant portal shows when it ends.
- For cash deliveries the rider pays you your share when collecting the order. For mobile money orders your share is sent to your payout mobile money number when the order is delivered or collected.
- QareGO's share of cash pickup orders and any courier cancellation fees are recorded against your balance, which you can see in the merchant portal, and are payable to QareGO.
- Use customers' details only to fulfil their orders.
Using QareGO safely and fairly
Don't use QareGO to break the law, harass or endanger anyone, damage property, commit fraud, or misuse codes, payments, promotions or other people's information. Don't interfere with the app, try to access accounts or data that aren't yours, or copy the service. Be respectful in chat and ratings.
Our responsibility
We work to keep QareGO available and accurate, but the service relies on mobile networks, maps and independent riders and stores, so it may sometimes be unavailable or contain errors. To the extent the law allows, QareGO is not liable for indirect or consequential loss, or for the acts or omissions of riders and stores, and our total liability for any claim is limited to the amount you paid for the trip or order concerned. Nothing in these terms limits rights you have under Ghanaian consumer law that cannot be limited.
Suspending or closing accounts
We may suspend or close an account that breaks these terms, puts others at risk, or is used for fraud. Where we can, we'll tell you why. You may stop using QareGO and delete your account at any time.
Changes and governing law
We may update these terms as QareGO changes. If we make important changes, we'll update this page and the date above, and let you know in the app. These terms are governed by the laws of Ghana, and the courts of Ghana have jurisdiction over any dispute.
Contact us
Questions about these terms, or a problem with a trip or order? Contact Qaretech: