Delete your QareGO account

Delete it in the app

1. Open the QareGO app and sign in.
2. Go to Account (customers) or the menu → Account (riders).
3. Tap Delete my account, then confirm.

You'll be signed out straight away.

Can't use the app? Ask us to delete it

Contact us from the phone number registered on your account, or include that number in your message, and ask us to delete your QareGO account. We'll confirm it's you and delete it within 30 days.

Before you delete

• Finish or cancel any trip or order in progress.
• Riders: settle any commission you owe QareGO, and wait for any earnings still due to you to be paid out.

What we delete

• Your name, phone number, email address and profile photo
• Rider vehicle details and documents, including the uploaded files
• Notification tokens for your devices

What we keep

Records of past trips, orders and payments (with their addresses, items, chat messages and any photos attached to an order, such as a prescription or parcel photo) are kept, linked only to the anonymised account, because we need them for accounting, tax and dispute resolution. You can ask us to delete those order photos sooner.

You can create a new account with the same phone number later; it will start empty. See our privacy policy for more.